Returns & Refunds

At Istanbul Furniture, we want you to love your purchase. If something isn't right, our return policy is outlined below.

Return Window

Returns are accepted within 7 days of delivery or in-store pickup. Items returned after this period are not eligible for a refund or exchange.

Restocking Fee

A 25% restocking fee applies to all returned items. This fee will be deducted from the refund amount.

Condition of Returned Items

• Items must be in original, unused condition
• All original packaging, tags, and accessories must be included
• Items must be free of damage, stains, odors, or signs of wear

Non-Returnable Items

• Custom-made or special-order furniture
• Clearance or final-sale items
• Mattresses and bedding (for hygiene reasons)
• Assembled or modified items

How to Initiate a Return

To start a return, contact us at info@istanbulfurniture.ca or visit one of our showrooms within 7 days of receiving your order. Please include your order number and reason for return.

Return Shipping & Pickup

Customers are responsible for return shipping or transportation costs. If pickup is required, a pickup fee may apply in addition to the restocking fee.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 7–14 business days, less the 25% restocking fee.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will work with you to repair, replace, or refund the item at no additional cost.

Exchanges

Exchanges are subject to availability and follow the same conditions and restocking fee as returns.

Contact Us

Questions? Reach out at info@istanbulfurniture.ca or call our showrooms during business hours.